Everything past the line is ours
The line into your building comes from Openreach or MS3. Everything after it is our own equipment, so there's no bigger provider between you and the fix.
Business
We run our own equipment in the exchange at Leven and the connection out of it, so when your business needs an answer you're talking to the people responsible for it.
The line into your building comes from Openreach or MS3. Everything after it is our own equipment, so there's no bigger provider between you and the fix.
If it's our end, we fix it. If it's the line, we report it, chase it and tell you what's happening.
On MS3's fibre the upload matches the download, which matters for video calls, cloud back-ups and sending large files.
Put your postcode in and pick your address. You'll see what each network can do there in about ten seconds, and we don't ask for an email address.
Around Hornsea, Leven and Brandesburton, and on MS3's fibre in parts of Hull, Hessle and Hedon. It varies by street, so check the address rather than the town.
Us. If it's our equipment we fix it. If it's the line into your building, that's the network's engineer, but we report it, chase it and keep you told.